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Plans SOS Online Backup has two plans for individual users: Personal Cloud 1 and Personal Cloud 5. It’s clear that SOS aims to make things easy for anyone who is using an online backup service, even if they have never used one before. Additionally, SOS offers a great variety of installation guides, tutorials and detailed information to help you during every stage of the backup process. You have flexibility to go through the options in the set up wizard and make changes whenever required. SOS gives you freedom to manage the backup process and to decide which files should be backed up. You have the option to get all the folders scanned, or only the most frequently used ones.Īlternatively, you can manually select the folders that should be checked for data that can be backed up, or exclude certain options. During the setup, you will also be able to scan your computer for files to backup including videos, music and photos. Not even SOS would be able to access your data as only you will have the key to unlock it. Right from the start, you will be able to easily configure your backing up preferences with options like “UltraSave”, which allows you to make your backed up files truly private. Getting Started One of the highlights of SOS Online Backup is its remarkable installation wizard that has set a high standard in the industry.
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SOS Online Backup offers a fast and easy to use service, as well as many advantages that we will explore through this review. This service from Infrascale has reached a top place in the online backup industry thanks to its advanced technology and consistently good performance. There are many services available, but only a few options truly deserve to be considered. Using online backup is simple and enables you to save a copy of your files over internet, ensuring that you can recover them in the event of fire, damage, theft or system failure. However, both their website and their customer service protocol need complete overhauls to substantially increase transparency and to provide increased customer confidence.Backing up your computer doesn’t need to be a dreaded task, with the help of a good online backup service. I think SOS offers a very good product that is fairly pricey but ultimately worth the cost. In summary, I'm comfortable with my decision to stay with SOS and to upgrade, but I still feel like the rep was managing me. The additional data I received was more than I expected for the increase in price, which was welcome considering SOS is one of the most expensive services available. I chose to upgrade because I will need to buy a new computer soon (i'm still using Windows XP!) and figured there would be a lot of data that would need to be backed up due to a new operating system, programs, etc. I appreciated this, but again, shouldn't that info be readily apparent on the website? The rep observed that I had recently exceeded my allotted backup capacity and suggested a couple of upgrade options. He responded to my questions appropriately and, when I said I was a technological Neanderthal, offered to send me an email explaining how to access SOS technical support to help with any difficulty I might have.
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The rep with whom I dealt was polite, patient, and I could understand his speech (which is surprisingly increasingly rare). Again, this seems a little odd, almost shady. There was NO cost information whatsoever. When I went onto the SOS website I could not find a way to renew online, nor were the membership tiers and benefits clearly defined. Before contacting SOS to renew, I did a little research and found several independent entities endorsing their product so I felt ok about renewing. I was notified by email and by phone that my coverage would be expiring "soon"-I had to ASK the rep when the actual expiration date was-seems this should be automatic. I recently renewed and upgraded my subscription with SOS. Good product, terrible website and uncomfortable customer service